ION* Biome

Intelligence
of Nature

Shipping & Delivery

How are my orders shipped?
We ship FedEx and USPS for most efficient delivery; USPS only for PO Box addresses. You will receive a confirmation email with a tracking number when your order ships, allowing you to track your order on either the FedEx or USPS websites. We try our best to make deliveries within 3-5 business days, but for remote locations or during holiday periods, delivery may take a week or more.
Shipping delivery costs: United States
We offer free shipping on orders shipped to addresses in the continental US including AK, HI, and US territories. For expedited shipping costs, please see below.
Shipping delivery costs: Canada, Australia, and New Zealand
Our shipping rates are dependent on weight and destination. These rates are subject to change based on carrier rate fluctuations. International shipping typically takes 6-10 business days for delivery.

The buyer is responsible for any import duty and taxes and must follow Personal Use Importation Rules:


ION*Biome is not responsible for taxes, duties, any brokerage and/or delivery fees applied to international shipments. We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error, or orders seized by Customs.
When will my order ship?
After placing your order with ION*Biome, you will be sent a receipt and order summary via email. Please allow 2 business days for order processing. Once shipped, you will receive an email with a FedEx or USPS tracking number. Please Note: If you are having trouble locating these e-mails, individual user settings in your inbox may have rerouted them to your spam or marketing folders.
How can I check my order status?
Please enter your tracking number on the FedEx or USPS website to track shipping delivery of your package.
Can you expedite my order?
We do offer expedited or rush shipping at an additional charge for domestic shipments. We do not offer expedited shipping internationally. Expedited shipping means orders placed by 12:00 noon EST will ship the same business day, two-day FedEx service (business days only).
Do you ship internationally?
As mentioned above, we currently have personal use shipping available to Canada, Australia, and New Zealand.
Returns & Exchanges
returns exchanges guarantee
Our return policy is simple:
We will refund your first bottle within 60 days of receipt.
It is our hope that you and your family are able to fully experience the benefits that ION*Biome has to offer. This is why if you are not satisfied with any of our products, we offer a 100%, 60-day, money-back guarantee on your first bottle purchased (any size) from our website.

Please Note: Your original shipping costs will not be refunded. Our 100% guarantee applies to purchases made through ionbiome.com only. Product purchased through any of our distributors is subject to their return terms and conditions. For more information please contact our Customer Support Department at 844-432-5488 or e-mail us at info@ionbiome.com.

Subscription Service
You can cancel your subscription at any time, for any reason. Our 60-day, money-back guarantee applies to the purchase of your first bottle only.

Wholesale
We will honor our 100%, 60-day, money-back guarantee by crediting our wholesale accounts for product they refund to their customers. First purchase, one bottle only, and within 60 days of purchase.

International Orders
ION*Biome is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. Refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error, or orders seized by Customs. Refunds on will not be given on shipping charges for orders rejected by Customs.