ION* Biome

Intelligence
of Nature

Shipping & Delivery

COVID-19 UPDATE: Due to reductions in flights and increased processing delays in Australia and New Zealand, orders bound for Australia and New Zealand may be significantly delayed, in some cases by as much as one month on top of our normal shipping times.

We are continuing to experience increased shipping times to certain international destinations due to the impacts of COVID-19. Thank you for your understanding as we continue to work with our shipping partners to provide you with ION*Biome as quickly and affordably as we can.
We are constantly working on ways to bring ION*Biome products to more countries around the world. International shipping is currently available to Canada, Australia, and New Zealand at a flat rate of $10 for orders over $45 and up to a maximum of 8lbs (approximately three 32oz bottles). Orders under $45 are subject to live-calculated rates from Passport Shipping or our standard DHL shipping rates. Customers in the UK and the EU may order through our UK website: https://uk.ionbiome.com.

International orders generally arrive in 4-10 business days, depending on the destination.

To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.

Wholesale orders are shipped DDU (Delivered Duty Unpaid), meaning that the buyer is responsible for paying all customs clearance fees, duty, and tax at the time the shipment arrives at Customs in the destination country.

Please be aware that Personal Use Importation Rules apply when shipping to Canada, Australia, and New Zealand, and you are responsible for following these rules:
Please Note: ION*Biome is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. Duties and taxes assessed by customs vary by country and product.
International Returns and Refunds
Our return policy is simple. For both US and international orders, we offer a 100%, 60-day, money-back guarantee on your first bottle purchased (any size) from our website. See below for further details.

Customers of our UK/EU site https://uk.ionbiome.commay contact our UK distributor to resolve any questions or concerns regarding their orders at uk.info@ionbiome.com or by phone at 0330 223 5646.

Refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error, or orders seized by Customs. Refunds will not be given on shipping charges for orders seized by Customs. We take care to ensure that we are shipping international orders in compliance with the regulations of the destination country in order to provide our customers with the best experience possible, but ultimately the importer (customer) is responsible for abiding by import regulations in their country. We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.
US Shipping Costs
We offer free shipping on orders shipped to addresses in the continental US, Alaska, and Hawaii. Orders shipped to US territories will be subject to our international $10 flat rate or DHL shipping rates. For expedited shipping costs on domestic orders, please see below.
How are my orders shipped?
In the US, we ship FedEx and USPS for most efficient delivery; USPS only for PO Box addresses. For international orders, we ship with DHL and Passport Shipping. After placing your order, you will receive a confirmation email with a tracking number when your order ships, allowing you to track your order on either the FedEx, USPS, DHL, or Passport websites. We try our best to make deliveries within 3-5 business days, but for remote locations or during holiday periods, delivery may take a week or more.
When will my order ship?
After placing your order with ION*Biome, you will be sent a receipt and order summary via email. Please allow 2 business days for order processing. Once shipped, you will receive an email with a tracking number.

Please Note: If you are having trouble locating these e-mails, individual user settings in your inbox may have rerouted them to your spam or marketing folders.
How can I check my order status?
Please refer to the tracking links in the email you received with your shipment information to track delivery of your package.
Can you expedite my order?
We do offer expedited or rush shipping at an additional charge for domestic shipments. We do not offer expedited shipping internationally. Expedited shipping means orders placed by 12:00 noon EST will ship the same business day, two-day FedEx service (business days only).
Returns & Exchanges
Our return policy is simple: 
We will refund your first bottle within 60 days of receipt. 
It is our hope that you and your family are able to fully experience the benefits that ION*Biome has to offer. This is why if you are not satisfied with any of our products, we offer a 100%, 60-day, money-back guarantee on your first bottle purchased (any size) from our website.

Please Note: Your original shipping costs will not be refunded. Our 100% guarantee applies to purchases made through our US site at https://ionbiome.com only. Product purchased through any of our distributors is subject to their return terms and conditions. For more information please contact our Customer Support Department at 844-432-5488 or e-mail us at info@ionbiome.com
Subscription Service
You can cancel your subscription at any time, for any reason. Our 60-day, money-back guarantee applies to the purchase of your first bottle only.
Wholesale
We will honor our 100%, 60-day, money-back guarantee by crediting our wholesale accounts for product they refund to their customers. First purchase, one bottle only, and within 60 days of purchase.